Contact Support

We'd like to help you get up and running with Kite! Please email us at support@kite.com with a description of your issue as well as your logs which allows us to troubleshoot. 

You can find your logs here:

  • macOS and Linux: ~/.kite/logs/client.log
  • Windows: %USERPROFILE%\AppData\Local\Kite\logs\client.log

Additional logs required if you have the following issues:

High CPU or Memory usage: 

A CPU and memory profile of Kite while it's consuming your resources. You can do this with the following terminal commands:

  • wget http://localhost:46624/debug/pprof/heap
  • wget http://localhost:46624/debug/pprof/profile?seconds=120

If you don't have  wget on your system, you can visit the URLs in the browser and send us the downloaded files.

Linux Installation

Your distribution name as well as any installation errors. Kite does not support non-systemd distributions.

Installation of plugin 

The processes that you're running as well as logs for your Copilot.

  • Send the processes you're running by sending us the output of typing ps auxew in your Terminal
  • Copilot logs from: 
    • macOS and Linux: ~/.kite/logs/copilot.log
    • Windows: %USERPROFILE%\AppData\Local\Kite\logs\copilot.log

Docs following Cursor 

Please send us your Copilot logs as well. You can find them here:

  • macOS and Linux: ~/.kite/logs/copilot.log
  • Windows: %USERPROFILE%\AppData\Local\Kite\logs\copilot.log

Atom Issues

Your atom configuration. You can find this at  ~/.atom/config.cson

A profile of Atom. Instructions are in this Atom support article.